It seems that nowadays a lot of personal injury companies are cold calling to attract new compensation claims. Many have set up dedicated call centres for this purpose. Some have the IT specialism to send spam emails and text in bulk every so often.
Being bombarded with this sort of unwanted communication is a nuisance for most people and it appears that everyone has had such a call at some point in the last few years.
We understand that some calls are necessary and relevant for the service that is being provided, for example the doctor’s surgery, dentist, bank and even the utility suppliers. That is fine and so is the calls from those we have chosen to be contacted by for our own needs or desires.
But we no longer seem to want the cold callers to contact us. It has gone on for far too long.
Countless times our tea has gone cold and our sleep disturbed just to say “we’re not interested”.
We are aware of how our clients feel and fortunately, we had never and never will cold call our potential clients. We believe that our presence on the internet is enough to reach those who need a personal injury solicitor.
A medical negligence is not always easy to establish. If things have not gone quite right for you then tell us about it.
If you feel that you have been exposed to harmful substances at your work, you may get Industrial Disease compensation.
Our qualified solicitors can advise you if your lung cancer is the result of asbestos exposure which you can claim for.
When filling out forms, online or written, be careful of the opt-in boxes that requires you to tick or untick the little boxes. It is a marketing ploy to get you to agree to being contacted for other services or products. Sometimes, you need to untick to opt out of being contacted rather selecting the boxes. Check thoroughly everytime as each form is different to try and catch you out.
As long as you have not given consent on the marketing forms or otherwise, you can sign up with Telephone Preference Service (TPS). Anyone who is registered with TPS should not get cold called as businesses are legally obliged to check the TPS database to avoid communicating with those who do not wish to be contacted. The service allows you to add your landline and mobile numbers.
Never give out your contact details over the phone or on the web until you are absolutely sure that the person or company is trustworthy.
In the instance where you do get a nuisance call, make sure that you know the name of the company that the caller is calling on behalf of, their location and their telephone number. Ask them to remove your details and not to call you again.
The details you have been given can be passed on to TPS so that proper action can be taken to deal with the unsolicited callers. If it was a claims company, you can complain to the Claims Management Regulator. Any other businesses would be reported to the Information Commissioner’s Office, see website www.ico.org. For further help on nuisance calls refer to Ofcom.
All you have to do is just tell us some details of what and where it happened so that we help you understand your rights.
Often in some injury cases it can be difficult to explain in writing so we give you the chance to talk by calling you upon request.
Enquire online by using our contact form about any questions you may have about your compensation or a related issue.